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Privacy Policy

1. GENERAL

a) We prioritize the safety and privacy of your personal data. This Privacy Policy explains how we collect and protect your information. This document is an electronic record under the Information Technology Act, 2000, and does not need physical or digital signatures.

b) This document is published according to Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires us to publish our Rules and Regulations, Privacy Policy, and Terms of Use for www.truwell.in.

c) The website www.truwell.in (“Website”) is owned and operated by TruWell (“Company”), a private company incorporated under the Companies Act, 2013. Our registered office is at Pinewood Enclave, Wavecity, Ghaziabad, Uttar Pradesh, India. This includes our representatives, employees, directors, officers, agents, and their successors.

d) In these Terms of Use (“Terms”):

i. ‘You’ and ‘User’ refer to anyone using the services on this Website, who is legally able to enter into contracts as per the Indian Contract Act, 1872.

ii. ‘We’, ‘Us’, and ‘Our’ refer to the Website and/or the Company.

iii. ‘Party’ and ‘Parties’ refer to the User and the Company individually or together.

e) Headings in this Policy are for organization only and do not affect the interpretation of the provisions. They have no legal or contractual value.

f) Using the Website means you agree to this Policy and the Terms of Use available at www.truwell.in. Any changes made by the Company will be effective immediately. The Terms and Policy are linked; if one ends, the other does too.

g) This Policy and the Terms are a legally binding agreement between you and the Company. By visiting the Website, you accept these Terms and Policy without needing a signature.

h) The Company can change this Policy and the Terms at any time without prior notice. Changes take effect immediately, so you should regularly check for updates.

i) Continuing to use the Website after changes means you accept the new terms. You get a personal, non-exclusive, non-transferable, and revocable right to use the Website.

2. COLLECTION OF PERSONAL AND OTHER INFORMATION

a) We collect and store personal information you provide, such as your username, password, email, name, address, age, date of birth, and browsing history. This helps us offer better services and improve the Website. You can update your information by contacting us at truwellcare@gmail.com or +91 9958750955.

b) We may track information about your IP address and Website activity to understand user demographics and interests. This can include URLs visited before and after using the Website, and your computer and browser details.

c) If you purchase services, we collect information about your buying behavior and trends.

d) Any messages, ads, or reviews you post on the Website are collected and stored. This information may be used to resolve issues, provide support, or be shared with legal authorities if necessary.

e) We may compile all information about you, including correspondence and feedback, into a specific file.

f) While some Website sections can be browsed without registration, certain activities (like placing an order) require personal information. We may use this contact information to send offers and promotions.

3. USER’S RESPONSIBILITIES

You must provide accurate contact details. If you provide incorrect information, you can correct it later. We are not responsible for any errors in the information you provide.

4. COOKIES

a) A ‘Cookie’ is a small piece of data stored on your browser to remember information like login details. The Website uses both permanent and temporary cookies, and you consent to this.

b) Cookies help analyze website use and measure effectiveness. Some features may only work with cookies. You can decline cookies, but this might limit certain features.

c) You may encounter cookies from third parties on our site. We do not control these cookies and are not responsible for them. Any risk is assumed by you.

5. DIVULGING/SHARING OF PERSONAL INFORMATION

a) We may disclose personal information if required by law, to respond to legal processes, or to protect our rights, property, or safety, or that of others.

b) We may share or sell your information if we merge with or are acquired by another company. The new entity will be bound by the same Terms and Policy.

c) We may share some of your information with third parties for marketing purposes. These companies cannot use your information beyond what is necessary for their services unless you give specific permission.

d) Information may be disclosed to:

  • Meet legal requirements or comply with legal processes.

  • Protect our rights or property or those of our affiliates.

  • Prevent crime or safeguard national security.

  • Protect user or public safety.

6. THIRD PARTY ADVERTISEMENTS / PROMOTIONS

We use third-party companies to serve ads and may use information about your visits to customize these ads. Our site may link to other sites that collect personal information. We are not responsible for their privacy practices, and you bear the risk.

7. USER’S CONSENT

By using the Website or providing information, you consent to the collection, use, and sharing of your information according to this Policy.

8. GRIEVANCE OFFICER

For any issues or complaints, please contact our grievance redressal officer. They will resolve complaints within 15 days of receipt.

Grievance Officer Contact Details:

  • Name: Mrs. Subrata

  • Phone: +91 9958750955

  • Email: truwellcare@gmail.com

9. DISPUTE RESOLUTION AND JURISDICTION

Disputes will be resolved through a two-step Alternate Dispute Resolution (“ADR”) process:

a) Mediation: Parties will try to resolve disputes amicably. If unresolved within thirty (30) days, the dispute will proceed to arbitration.

b) Arbitration: If mediation fails, disputes will be referred to a sole arbitrator appointed by Truwell. The arbitration will be conducted in English, with the seat in Ghaziabad, Uttar Pradesh, India. Each party will bear its own costs unless otherwise directed by the arbitrator.